Experience:

Advise clients on telecommunications systems, negotiate telephone contracts, and install telecommunications cabling including category 3 & 5 cables.  Troubleshoot software and hardware problems with PCs & telephone systems; install small computer networks and telephone systems.  Advise companies about business continuity issues and do public speaking about business continuity and disaster recovery.  Consult about safety and alarm systems. I have performed services for churches, insurance offices, doctor’s offices, private clubs and private residences small to large businesses. Have developed, created, and posted web sites for clients as well as creating video slide shows for presentations and posting on the Internet. 

Responsible to wire 24 buildings to provide gigabit-ready fiber optic communications for over 1,600 various private businesses in more than 5.5 million square feet of office space. Negotiate with wiring contractors to complete installations data cabling and all associated requirements. Manage a team of professional software and hardware experts that provide service to 1,600 businesses for any IT requirements from individual computers to enterprise servers. Installed telecommunications cabling for both telephone and high-speed computer networking.

Manage a team of customer service representatives servicing customers 24 hours a day 7 days a week. Providing installation and service in firewall service, high-speed, fiber optic Internet connections, email, voice systems, and digital satellite business television service. Advise customers on requirements from voice to data. Serviced over 25 call centers ranging in size from 3 agents to 50 agents. Was the senior customer service manager for the southern California market for over 1,000 business customers.

Direct all telephone, personal computer, LAN and WAN needs of a 500 million dollar a year 2500 Person catalog company. Developed and managed the first corporate Disaster Plan.  Directed and managed the renovation and build out of two additional call centers one 400 seat call center and one  500 seat call center.  Negotiated with long distant and local telephone company engineers and sales staff to establish the most diverse and reliable telecommunications systems in the Northwest to support Coldwater Creek’s call centers and distribution centers. Negotiated all telecommunications contracts with all telecommunications vendors. Company Y2K Project Manger for all Y2K issues in Coldwater Creek. I also set on the Bonner County, Idaho Y2K committee, participated in the Local Emergency Planning Committee of two northern Idaho counties and co-sponsored the Bonner County 911 board. Was a founding member and on the Board of Directors for a Regional Wide (Eastern Washington, North Idaho, and Western Montana) combined government and industry panel for disaster recovery and preparedness.

Columbia Spectrum Management, Vienna, VA

Responsible for all program management and the negotiations for over 50 telecommunications networks nation wide with values from 1 million  to 350 million dollars. I set the priorities and direction and provided long term and short-term goals for negotiators microwave engineers, and administrative assistants in relocating microwave radio systems across the United States. My organization relocated existing telecommunications networks from radio-to-radio, radio to fiber, or radio to leased lines. I was responsible for 20 million dollars worth of contracts for the company. Also personally conducted all negotiations with telecommunications contractors for replacement of all contracts ranging in value from $500,000.00 to $8,000,000.00.

Directed all MIS / Telecommunications planning information to the Presidential Contingency Plans Office for the President and Vice President of the United States.  Ensured all required contingency information systems were in place and operational worldwide. Directed the National Emergency Broadcast System (EBS) I was responsible for, planned and participated in multiple evacuation exercises for the President and Vice President. Negotiated telecommunications contingency treaties with foreign governments. Trained a 1,000-person White House Communications Agency in presidential contingency information system requirements.  Commanding officer at relocation sites and during emergency situations responsible for all security, medical, food, and information services provided to the President and relocation staff. Commanded 145 US military personal in various locations throughout the United States in support of White House disaster plans.  Managed a 4.5 million-dollar telecommunication construction project at the presidential retreat at Camp David. Managed a 5.5 million dollar annual budget Directed teams of up to 50 people in advance of the President of the United States, to prepare information services, and audiovisual support for the President as he traveled to locations around the world. Directed the installation of SHF and UHF satellite systems, all power systems, set up of mobile White House Call Centers, computer support, local paging systems and radio systems for the United States Secret Service. Negotiated telecommunications contracts worldwide. Also during Presidential trips acted as the back-up military aid to the President in the event of an emergency always carrying the back-up "Football"

I enlisted in the Iowa Army National Guard as an electronic repairman.  I was repaired all electronic equipment  to the component level. I rose from the rank of private to sergeant and served as the battalion recruiting and retention manager.  I attended Officer Candidate School and was commissioned a second lieutenant.  I went on in the US Army at that point and served as an officer in ever greater responsibilities, I served in various command positions around the word two commands as a company grade officer and two as a field grade officer.  I directed up to 350 personnel supporting over 50,000 US military with all information systems support. Always responsible for 24 hour 7 day a week support.  Responsible for multi million dollar budgets and at times responsible for well over a billion dollars in equipment and the health and welfare of hundreds personnel under my command.  I retired from the Army from my last assignment as the Director of Emergency Operations for the President of the United States.

Education: 

BA in Radio and Television Management, minor in Military Science.

Affiliations:

                                      Secret:              1977-1986

                                      Confidential:   1974-1977

Awards & Decorations:

Additional Training and Education: